Banco BBVA

Almost half an hour waiting for the "immediate" attention executive to attend to me and he never left. It took him a long time attending to a lady for a safe car. Bad service. I don't recommend it.

Terrible service, they do not respect shifts and do not provide solutions to problems. I would really recommend that you take the time to go to another branch.

The parking lot 🚗que Cuenta is wide, covering two streets that belong to the commercial plaza where it is located, it has a good location and by distance it is the bank that is closest to the area, not to mention that it is almost the only one📍📌 It has a line of cashiers and train stations in addition to the ATMs 🏧 with good security 🚔 good attention from the staff, plus you can advance your turn through the BBVA app 📱, which undoubtedly helps a lot when you have many things to do and you can't waste time ⏲️ in the bank 🏦

Terrible customer service, they make you wait hours to address a problem with their accounts. They give preference to people with appointments, and it's understandable, but they don't warn you about the waiting time if you arrive directly at the branch, you can easily spend 3 hours with the executive.

In the middle of phase 3 of the COVID-19 pandemic, those responsible for this bank branch do not organize people, they do not invite them to keep a healthy distance, there is no signage on the floor indicating the space that must be kept and the person in charge. From the entrance he just closes the door of the bank, sits down and falls asleep. It is not acceptable that you are allowing your branches to be a source of infection.